Starting in the early summer of last year, I worked at a number of events from the Kings Coronation through to Reading Festival. Managing a box office team of around 5-8 staff members, ensuring customer queries are always fufilled correctly, as well as having a 'final say' regarding a customers ticket/s.

Was selected as one of the first casual team members to start working for Co-Op Live - The UK's biggest arena. Leading the box office team on-site to ensure the arena is seated correctly through to handling escalated customer complaints. Leading all ambulant and accessible ticket sales on non-event days, ensuring sales remain high with different ticket types.

Assisting at a number of touring events, from Peter Kay, to Jason Derulo, through to Take That. Organising the 'premium package' that customers book, this role varies from managing a guest list through to co-ordinating meet and greet bundles, as well as packing and giving out merchandise to VIP customers.

 A summer internship opportunity led me to recruit, onboard and schedule over 500 volunteers for IBSA WorldBlind Games in Birmingham. Duties included picking the right volunteer for the correct role at the games, as well as being first point of contact for scheduling and training queries. Being the main volunteer point of contact on site.

A typical week would consist for me as; picking up between

50-70 students from their university, and travelling to an organised destination, usually by coach. While on the coach - they are my sole responsibility, from keeping them updated to travel arrangements to keeping them entertained. Co-ordinating and running events whilst on the trip.

Organising the operations side of both the Manchester Half and Marathon within the crew room. Over 300 staff and volunteers main touch point, from ensuring their wellbeing is maintained through to being the information and distribution point for all. From organising radios to uniform, to ensuring meals are provided all happened within the crew room!